> TO PRESERVE THE QUALITY OF YOUR WATCH > After sales service

After sales service

Notes on guarantee and repair

Contact the retailer from whom the watch was purchased or SEIKO CUSTOMER SERVICE CENTER for repair or overhaul.

Within the guarantee period, present the certificate of guarantee to receive repair services.

Guarantee coverage is provided in the certificate of guarantee.
Read carefully and retain it.

For repair services after the guarantee period has expired, if the functions of the watch can be restored by repair work, we will undertake repair services upon request and payment.

Replacement with functional parts

Please keep in mind that if original parts are not available, they may be replaced with substitutes whose outward appearance may differ from the originals.

Inspection and adjustment by disassembly and cleaning (Overhaul)

Periodic inspection and adjustment by disassembly and cleaning (overhaul) is recommended approximately once every 3 to 4 years in order to maintain optimal performance of the watch for a long time. According to use conditions, the oil retaining condition of your watch mechanical parts may deteriorate, abrasion of the parts may occur due to contamination of oil, which may ultimately lead the watch itself to stop. Furthermore, the digital display may go out due to liquid leaking.

The power transmission gear of the movement of this watch constantly receives force. To ensure that this mechanism works properly all the time, washing parts, changing oil, adjusting accuracy, checking functions and replacing consumable parts on a regular basis are important. The first overhaul after the purchase of your watch is particularly important for preserving long-time use of your watch. According to use conditions, the oil retaining condition of your watch mechanical parts may deteriorate, abrasion of the parts may occur due to contamination of oil, which may ultimately lead the watch itself to stop. As the parts such as gasket may deteriorate, water resistant performance may be impaired due to intrusion of perspiration and moisture.
Please contact the retailer from whom the watch was purchased for inspection and adjustment by disassembly and cleaning (overhaul). For replacement of parts, please specify “SEIKO GENUINE PARTS.” When asking for inspection and adjustment by disassembly and cleaning (overhaul), make sure that the gasket and push pin are also replaced with new ones.

When your watch is inspected and adjusted by disassembly and cleaning (overhauled), the movement of your watch may be replaced.

CAUTION

Depending on the environment where a diver’s watch is used, its inner parts or movement as well as its case or band may be affected. We recommend that you have your watch overhauled regularly once every 3 or 4 years.

Internal watch light (LED)

The watch uses a technique to uniformly diffuse light from a light emitting diode (LED) with a light guide plate.

Liquid crystal panel

After the liquid crystal panel in this watch has been used for seven years, the contrast will decrease and the numbers will be hard to read. Consult the retailer from whom the watch was purchased for replacement of the liquid crystal panel. A fee will be charged for replacement.